Contact
One address, read by a person, usually answered the same working day.
Last updated
There is no ticket queue and no chatbot. Every message below goes to the same inbox, and the fastest reply you will get is the one with an order number in it.
Email us
Include your order or quote number if you have one, and the SKU and quantity if you are asking about product. For anything to do with a shipment, attach the photographs described on Shipping & Returns in the first message — a claim with pictures is usually resolved in one exchange rather than four.
What to send where
A bulk quote
Wholesale volume — at or above a SKU’s minimum — is quoted rather than paid by card. Use the wholesale inquiry form, which carries your cart across, or email a bulk-order enquiry directly.
A wholesale account
Shops, breakers and resellers apply at /wholesale/apply. Have your business name and resale certificate number to hand — an application without one takes longer because we have to come back and ask.
An existing order
Tracking, an invoice copy, a change of delivery address, or a cancellation before dispatch. Email us with the order number; signed-in account holders can also see their history at /account.
Damage, shortage or loss
Within 5 business daysof delivery, or of the carrier’s last scan. The window is short because it sits inside the carriers’ own, and that is what lets us file on your behalf. Details on Shipping & Returns.
Privacy and data requests
Access, correction or deletion — same address. We confirm receipt and act within 30 days. See the Privacy Policy.
Something wrong on the site
A card mispriced, a set miscredited, a rarity stamped wrong, a page that will not load. We would genuinely rather hear it than not — tell us the URL.
When you will hear back
- Quotes and account applications — 1–2 business days.
- Existing orders and tracking — same business day where we can, next day at the latest.
- Damage and shortage claims — acknowledged within 2 business days, resolved as fast as the carrier lets us.
- Privacy requests — acknowledged on receipt, acted on within 30 days.
We work across a Japanese supply chain and a US customer base, so a message sent late on a Friday in the United States lands in the middle of a Japanese weekend. Japan also closes almost entirely for New Year and Golden Week; replies in those windows stretch.
Postal address and telephone
Pending — postal address and phoneTokyo Legends Trading Co. has not yet published a postal address or a telephone number on this site, and we are not going to print an approximation of one. Email is the working channel today; if you need our registered address or a number to call for a compliance, banking or carrier check, ask at the address above and we will provide it in writing.
More about us: About Tokyo Legends · FAQ · Terms of Sale · Privacy Policy